Plan news

A digital you?

01 July 2019

We have been evolving our communication strategy to make the most of digital communications.

This strategy aims to:

  • Give you a choice as to how you receive communications from us;
  • Reduce the Plan’s communication costs; and
  • Enable us to communicate with you more quickly and more often.

The journey started in 2016 when we launched our new Plan website, with improved navigation and a whole new look and feel. This is now the centrepiece of our digital communication strategy. If you are looking for a little more detail about the Plan and your benefits, or you simply want to understand the process for taking your benefits, when the time comes, the Plan website is the place to go. At the same time, we relaunched ‘My pension’, the secure area where you can see details about your actual Plan benefits.

Images from the Plan website and 'My Pension', the secure login area

We are converting a number of the regular paper-based communications into a digital format. This is in response to the large number of members who have opted to receive their communications digitally. The first document to be converted was the Summary Funding Statement and this year we are extending this approach to this Newsletter… ‘Trustee Report Online’ can now be accessed via the Plan website. It is based on this paper-based version but it includes more detail and extra articles. Why not visit the Plan website today and take a look?

Members who have signed up for digital communications will receive an email (or text message to their mobile phone) each time a new communication is available.

Tablet showing the summary funding statement

How to sign up for digital communications

Signing up for digital communications, if you haven’t done so already is easy. Simply register for ‘My pension’. You will need your username and initial password.

Your username:

This is a combination of the first two letters of your surname, your initial and your Pension Reference Number*.

For example:

Name:                          John Smith

Reference number*:      234567 

Username:                    SMJ234567

* You can find your Pension Reference Number on any correspondence you have received from Equiniti. Alternatively call them on 0333 207 6553.

Your initial password:

Simply input your year of birth followed by your full National Insurance number.

For example:

Year of birth:     1968

NI number:        AA112233A

Username:        1968AA112233A

You will be asked to create a new password as part of the registration process.